Overview
The Mission
ReconBot is an intelligent customer support assistant integrated into a mid-sized e-commerce platform receiving 1,000+ support tickets per day. The bot handles common queries autonomously, escalating only complex issues to human agents.
The Problem
Challenge
The client's support team was overwhelmed with repetitive queries about orders, shipping, and returns. Response times had ballooned to 48 hours, hurting customer satisfaction scores.
What We Built
Our Solution
We built a custom AI chatbot powered by the OpenAI API, trained on the client's product catalog, FAQs, and order data. It integrates directly with their Shopify store for real-time order lookups.
Outcome
Results
- 60% reduction in support tickets
- Response time dropped from 48hrs to instant
- Customer satisfaction up 35%
- ROI achieved within first month